If you want to exchange your product / product for another product or have the money returned then send us an email with this info:
- Your name purchase is made in?
- Your order number?
- What to do with the order:
Should the item (s) be exchanged for a different size?
(Write product no on each product to be changed to the desired size)
- Will the item be refunded so you get your money back? (write product no at the desired refund)
The mail is sent to firstname.lastname@example.org
Then you will then receive a return label (with free postage) sent by mail, and you must fill out a form if you want to exchange the product for another or get your money back.
RETIREMENT RIGHT IN 30 DAYS
We offer an extended return policy of 30 days on all unused items. Upon receipt, please check the goods. If the package and / or content is damaged when you receive it, please report it immediately. If you want to get the money refunded, this must be done within the first 30 days.
You have the option of getting money back up to 30 days after the purchase.
Goods / products returned must be returned in the same condition and quantity as received. In addition, it must not be used and all original labels must be intact.
If the above is found to be met, we will refund the paid purchase price (on the product itself) upon receipt of the returned order.
All items can be refunded when they are:
- Unused - You've tried the clothes, but not done it.
- New - they are not washed
- Undamaged - if something is wrong with the item when you receive it, return it as a complaint
- With unbroken hangtag - if you have removed the sticker in the neck, the hang tag is not unbroken. So let it sit while trying your clothes
- Footwear and accessories / accessories must be returned with original box / packaging and dustbag and sent in an extra protective box - reuse the packaging box it was sent in. All labels must remain in the accessory to be able to return it.
We recommend that you send clothes, footwear, acessories back in the packing box it came in. Just put the return label over the old label and seal the box well so it cannot go up during transport. Remember to enclose the return ticket. As soon as we receive your return goods, we will refund your money.
Please note that we will pay the shipping costs if you return the item. Therefore, contact us with your desire to use your right of withdrawal and we will make sure to send you a return label.
If you send back with other freight it is of course also your own responsibility, but here you also have to pay for the package to be returned.